Our Mission

We are committed to being ‘World Class’

Just meeting the industry standard or being average simply isn’t good enough. We want to be known as an organisation that is constantly striving to achieve the highest standards of excellence. Continual ongoing improvement is one of our core values. Every member of our team contributes to the ongoing development of the company.

Our Team

The way a team works together, as a whole, has a huge impact on its success. You can have the greatest bunch of individuals in the world but if they don’t work well together, if they don’t respect and support each other, the organisation will always be mediocre and there is no other way to say it, Heatsmart has an amazing team.

Our Core Values & Culture

A list of the core values that make up the culture at Heatsmart are detailed below. These values are a fundamental part of what make Heatsmart Central Heating Company Ltd the organisation that it is.

1. Good old fashioned Honesty, integrity and respect.
   Heatsmart’s very foundation is based on honesty, integrity and respect. We do our utmost to treat everyone we interact with throughout our working day with courtesy and respect.

2. Dedicated continuous ongoing improvement to ‘World Class Standard’
   We continually strive to improve both ourselves individually and the organisation as a whole. We embrace change and consistent ongoing improvement and innovation. Our goal is to be nothing short of ‘world class’.

3. Strong win-win relationships with our customers
   Our customers are extremely important to us. We make a genuine concerted effort every single day to serve our customers, helping them to achieve their goals and satisfy their needs.

4. Strong levels of Accountability
   We are accountable to ourselves, each other and our customers. We are directly responsible for our own actions and performance and take ownership of our roles and responsibilities. We take responsibility for our knowledge and skills. What we commit to, we deliver.